Free delivery in France and free international delivery on orders over 140€ ✈️
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It is important that you read these terms and conditions of sale carefully before making your purchases. By purchasing on this site, you accept without reserve the present terms and conditions. If you do not understand any of the terms, please do not hesitate to inform us at the following e-mail address : email@example.com.
These general terms of sale concern the sale of goods on the HumpToy website and do not cover in any case the conditions of use of the HumpToy website. To consult the latter, please refer to the Terms and Conditions of Use tab.
We can modify these terms and conditions without notice. Do not forget to print a copy of these terms and conditions at the time of your purchase for reference in case of modifications from our side. Also, the modifications if they take place, will apply only to orders placed after the date of update. It is therefore important, for any potential claims, that you print a copy when you make a purchase on this site.
If we are unable to fulfill your order, we will contact you promptly to determine the procedure to follow. You may be offered two choices, a full refund of the amount you paid, or an exchange of products of equivalent value.
For obvious reasons of hygiene, we do not accept returns of products. In case of defective products, we will gladly replace it or make a refund. You just have to send an email to the following address: firstname.lastname@example.org and explain us your problem in detail (the accompaniment of photo can help us to understand better the problem) by recalling your email of order. Please note that each toy is handmade with care but it is possible that the products have MINOR imperfections. The coloring process of the toys being partly random, HumpToy will not be responsible if the design of the final product does not correspond to your expectations (except for an obvious mistake on our part such as the use of a purple color instead of blue).
Your packages will be delivered to the address you provided when you placed your order. We try our best to ship your orders within 5 to 7 days after their manufacture. However, additional delays can be added depending on the periods and the delivery conditions of our suppliers. We are a small mail order company, so please take into account the delivery time when placing your order which is about 3 days for France, 5 days for Europe and about 8 days for international orders.
If your order suffers delays or additional costs due to customs, theft or loss of your package, complete or partial, we can not be held responsible, these incidents occurring outside our control.
It is recommended, upon receipt of the package, to check that its contents correspond to your order and would not have undergone any alteration whatsoever.
As a consumer, you have certain statutory rights to claim for losses caused by our negligence or breach of duty. These terms and conditions will not affect those rights.
Concerning the manufacturing delays, they are from 2 days to 2 weeks depending on the number of orders! I am the only one to manage HumpToy (from the manufacturing, to the management of the social networks, the orders, the shipments, the packaging) so please be indulgent :)
The benefit of any contract entered into with us is personal to you and only you can apply the contractual conditions.
If any provision of the Terms is unenforceable, it will not prevent the rest of the provisions from being enforceable
"you" and "your" means the person, company or firm entering into a contract with us.
"we", "us" and "our" means HumpToy, located at 26 rue du temple 62000 Arras, France.